Effective Date: 14.11.2025
Company Name: Metal Fence Panels
Website: https://www.metalfencepanels.co.uk

At Metal Fence Panels, we respect your privacy and are fully committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the steps we take to ensure your information remains secure when you interact with our website or services.

1. Information We Collect

When you visit our website or contact us, we may collect the following types of data:

• Personal Information: such as your name, phone number, email address, and postal address when you submit a contact form, request a quote, or place an order.
• Technical Data: including your IP address, browser type, operating system, and browsing activity, gathered through cookies and website analytics tools.
• Payment Information: processed securely through trusted third-party payment providers. We do not store or have access to your full credit or debit card details.

2. How We Use Your Information

Your data is used strictly for purposes related to our services, including:

• Responding to enquiries and providing customer support
• Processing orders and arranging deliveries
• Sending quotations, updates, or important service notifications
• Analysing website performance to improve usability and customer experience
• Meeting our legal and contractual obligations

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

3. Cookies

Our website uses cookies to improve functionality and user experience. These small text files help us analyse traffic, remember your preferences, and enhance performance. You can control or delete cookies through your browser settings, though disabling them may affect certain website features.

4. Data Protection and Security

We apply robust technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to your information is restricted to trained staff who require it to perform their duties.

5. Your Rights Under UK GDPR

You have full control over your personal data. Under the UK General Data Protection Regulation (GDPR), you may:

• Request access to the information we hold about you
• Ask for corrections or deletion of inaccurate or unnecessary data
• Withdraw consent for certain data uses at any time
• Object to how we process your personal data
• File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated

To exercise any of these rights, please contact us using the details below.

6. Third-Party Links

Our website may contain links to external sites for convenience or reference. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review their individual privacy policies before sharing any personal data.

7. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in regulations, technology, or our business operations. Any updates will be posted on this page with a new effective date.

8. Contact Us

If you have any questions about how we handle your data or wish to make a request related to your personal information, please reach out to us:

Email: office@metalfencepanels.co.uk
Phone: 01474 643 019
Address: 1 The Drove Way, Istead Rise, London, DA13 9JY